Exchange & Return Policy

💎 Returns

• We offer a 3-day return window for eligible orders.
• Returns are compensated via Store Credit only (No cash, UPI, or bank refunds).
• A ₹80 logistics / reverse pickup fee is applicable per order.
• Missing or damaged item issues must be reported within 24 hours of delivery.

✅ Return Eligibility Criteria

• Return request must be raised within 3 days of delivery.
• Product must be unused, unworn, and in original condition.
• Original tags, invoice, and packaging must be intact.
• No signs of stains, damage, or wear.
• All stones, embellishments, and settings must be secure.

🚫 Returns Will NOT Be Accepted If:

• Request is raised after 3 days of delivery.
• Any item from the order is missing.
• Product is used, worn, or damaged after delivery.
• Free gifts or complimentary items are included.
• Partial returns from combo or promotional packs.
• Sale / discounted items or purchases made using store credit.
• Customized or personalized jewellery.
• Products sent without prior return approval.

💬 Return Process

• Contact us on WhatsApp: +91 94071 33257 within 1 day of receiving your order.
• Share Order Number, product details, and reason for return.
• Our team will verify and respond within 24 hours.
• Reverse pickup will be arranged through our courier partner.

🛠️ Damage Policy

• Notify us within 24 hours if the product arrives damaged or defective.
• Share clear photos/videos for verification.
• Replacement will be arranged after approval.

🔁 Exchange Policy

• Exchanges are allowed within 1 day of delivery.
• Product must be unused, unopened, and in original packaging.
• A ₹80 exchange & logistics fee applies per order.

💳 Using Your Sunarika Store Credit

• Visit www.sunarika.com
• Add your preferred jewellery to the cart.
• Apply Store Credit at checkout — amount adjusts automatically.

✨ Store Credit never expires — enjoy lifetime validity!

Support available 10 AM – 6 PM (Mon–Sat) via WhatsApp.

❌ Non-Returnable Items

• Earrings (for hygiene & safety reasons).
• Sale / clearance / discounted items.
• Customized or personalized jewellery.

❗ Order Cancellation

• Orders cannot be cancelled after dispatch (Prepaid or COD).
• Prepaid orders cancelled before dispatch will receive Store Credit only.

💍 Customised Jewellery

• Customised & personalised orders are non-returnable & non-refundable.
• If received damaged, email info@sunarika.com within 24 hours with clear images.
• Replacement will be provided after verification.

🕊️ Final Note